General FAQ
Where is the clinic located?
We are located at 16015 Bayview Avenue, at the intersection of Bayview Avenue and St. John’s Sideroad in Aurora. You’ll find us in the same plaza as the T&T Supermarket and Pür & Simple, across from T&T.
Medical FAQ
Do you accept walk-in patients?
Yes, we accept walk-ins during regular business hours. However, we recommend booking an appointment to reduce wait times. You can book by calling us at 905-727-6669 ext. 1, using our online booking system, or visiting the clinic in person.
What should I do if I have an urgent medical issue outside of the medical centre's hours of operation?
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency department immediately. For urgent but non-life-threatening issues, consider visiting your local urgent care centre or calling Health811 to speak with a registered nurse for guidance.
Can I fill my prescription on-site?
Yes, we have a convenient on-site pharmacy that can fill your prescriptions directly after your appointment. While you’re welcome to use any pharmacy of your choice, filling your prescription here allows you to take care of everything in one stop — quickly and efficiently.
Do you administer flu shots and vaccines?
Rehabilitation & Fitness Centre FAQ
Do you offer direct billing?
Yes, we offer direct billing to a wide range of insurance providers for your convenience. However, please note that successful billing is not guaranteed, as outcomes can vary depending on the provider, your specific plan, or technical issues during processing. In some cases, you may be required to pay upfront and submit the claim yourself. We recommend contacting us in advance to confirm whether your provider is included.
Are the services covered under my personal insurance plan?
Coverage varies depending on your insurance provider and plan. Most extended health plans cover services such as physiotherapy, chiropractic care, massage therapy, and osteopathy. Additional coverage through Health Spending, Wellness, or Life Spending Accounts may also include services like Traditional Pilates and Personal Training.
While we cannot check your coverage directly, we’re happy to provide guidance and documentation to help with claims. We recommend contacting your provider for plan-specific details including limits and claim submission requirements.
Do I need a doctor’s referral to come to the clinic?
No, a doctor’s referral is not required to access our services. However, some insurance providers may require one for reimbursement. Please check with your insurance company for specific requirements.
I was in a motor vehicle accident (MVA) — can I receive care at the clinic?
Yes, we welcome patients who have been involved in motor vehicle accidents (MVAs). Our multidisciplinary team can assess your condition and make a personalized treatment plan including physiotherapy, chiropractic care, registered massage therapy, and psychotherapy. We also assist with the necessary documentation for insurance claims and direct billing when possible. Call us at 905-727-6669 for more details or to set up an assessment.
Do you accept publicly funded healthcare programs (ie OHIP, ODSP, etc)?
No, we do not accept publicly funded healthcare programs at this time. Our services are available through private payment or extended health insurance. Feel free to contact us for details on using your benefits towards our services.
What should I wear to my appointment?
We recommend wearing comfortable, loose-fitting, or athletic clothing that allows for easy movement. If your treatment involves a specific area (e.g., shoulders or legs), please wear or bring appropriate attire — such as a tank top, sports bra, or shorts — to ensure easy access for assessment and treatment.
Will the rehabilitation sessions cause any pain?
Some mild discomfort can occur following a rehabilitation session, especially during the early stages of recovery. However, this should not be severe. Your therapist will discuss the discomfort that you may experience.
What’s the difference between physiotherapy and chiropractic care?
Physiotherapy focuses on mobility, movement, and flexibility in muscles and joints including the shoulders, hips, wrists, and ankles, and often involves targeted exercises and manual therapy.
Chiropractic care is generally more focused on the spine and nervous system, addressing conditions such as back pain, neck pain, and headaches, and often involves spinal adjustments. Chiropractors can also treat other areas of the body affected by repetitive strain.
What’s the difference between a registered massage therapist (RMT) and a masseuse?
A Registered Massage Therapist (RMT) is a licensed healthcare professional in Ontario trained to treat injuries, tension, and mobility issues. A masseuse may not hold a regulated license, and their services are typically for relaxation purposes only. RMT treatments can be used for both therapeutic and relaxation purposes and are often covered by insurance.
What’s the difference between Clinical Pilates and Traditional Pilates?
While both Clinical Pilates and Traditional Pilates are rooted in the same foundational principles including controlled movement, breath coordination, and core strengthening, they differ significantly in their purpose, supervision, and approach.
Clinical Pilates is a personalized, rehab-focused program led by a registered physiotherapist. It’s designed for people recovering from injuries, surgeries, or managing chronic conditions. Exercises are tailored to your specific needs to support a safe recovery and prevent re-injury.
Traditional Pilates is a general fitness practice suitable for all ages and levels. It focuses on core strength, posture, flexibility, and overall wellness, but it’s not intended for rehabilitation.
How long will it take for full recovery after my rehabilitation session?
Recovery time varies depending on your condition, the severity of the issue, and how consistently you follow your treatment plan. The most important factor in speeding up recovery is adherence to your prescribed home exercise program.