Responsibilities:

• Greet patients and visitors, creating a welcoming and comfortable environment.

• Provide assistance and information about the services offered at the clinic.

• Answer phone calls, emails, and other inquiries promptly and professionally.

• Monitor social media platforms (WeChat, WhatsApp, Instagram, Little Red Book) and reply enquiries.

• Schedule and manage patient appointments, check patients in and out, and process invoices and receipts.

• Handle billing to third-party insurance companies through various portals (JaneApp)

• Maintain cleanliness in the clinic, including laundry tasks such as washing, drying, and folding.

• Monitor and manage inventory supplies.

• Schedule and monitor director of Operations (Rehabilitation) appointment.

• Perform other related administrative tasks and follow up requests from Director of Operations (Rehabilitation)

 

Requirements:

• Availability for full-time employment.

• Excellent communication and interpersonal skills with a focus on customer service.

• Strong time management skills, punctuality, and reliability are essential.

• Exceptional patient management skills with a high level of professionalism and integrity.

• Strong teamwork and problem-solving abilities, with the ability to respond quickly and effectively to challenges.

• Attention to detail and strong organizational skills.

• Positive attitude and willingness to learn.

• Strong computer literacy, including proficiency in Microsoft Office Suite (MS Word and MS Excel), email interfaces, and familiarity with Canva

• Experience in a healthcare setting is an asset

• Experience with JaneApp is an asset

• Experience with electronic health management records and billing insurance companies is an asset

• Fluent in English

• Fluent in Cantonese/Mandarin is an asset

• Job Types: Permanent, Full-time

• Salary: $18-$22.50 per hour

• Experience: Customer Service: 1 year (preferred)

• Work Location: hybrid

 

How to Apply:

If you meet the qualifications and are interested in joining our team as a Rehabilitation Secretary/Receptionist, please submit your resume and cover letter to info@auroranorthmedical.com . We appreciate all applications, but only those selected for an interview will be contacted.